Do you offer free local delivery?

We provide free local delivery within a 20-mile radius with a minimum order amount of $35. Deliveries are made in 24 to 48 hours for all orders received before 3 PM. Please note that the volume of orders and grouping deliveries in an area to optimize route, affect the delivery window, but we will keep you updated. We are working on expanding our coverage, so if you are outside 20 miles, please text us on WhatsApp at 858-522-9454 to confirm the charges.

Do I need to create an account to use?

You do not need an account to browse the products or create your shopping cart. You can also checkout as guest. Create an account helps you mark your items favorite for faster and easier lookup and you can save your cart content and continue later.

How do order tracking and delivery notifications work?

For your convenience, we use WhatsApp notifications at 3 stages of delivery. You will receive the first text when the order is confirmed. The second text will be received when the driver has picked up your order from the store and is on the way. The last text will be sent once the driver has dropped the package to your front door.

How do I pay for my order?

We accept online payments and Zelle.

Can I change my order after it has been placed?

We do not allow any changes to the order once it has been placed. While we would be happy to accommodate customer requests, making changes on the fly causes errors and unnecessary delays to the shipment. Please review everything properly prior to placing your order.

How do I cancel my order?

To cancel your order, please contact our customer service at 858-522-9454 at the earliest. If the package is ready, $4.99 will be charged as a cancellation fee.

What happens if an item is missing after I receive my delivery?

We take utmost care to ensure all items are carefully checked prior to dispatch. However, if an item is missing from your order, you have 2 hours from the time of delivery to notify Customer Support at 858-522-9454.

What is your return policy?

All return claims must be made within 3 hours of "Pick Up" or Delivery time, and are evaluated on a per-case basis. Open packages are not eligible for return due to safety.

Do I need to provide a gate code for my apartment?

If there's any gate and you need a code to open it, please share it while placing the order.

My apartment is not on the first floor, or I need indoor delivery—would you still deliver?

Our drivers can only deliver outside, and it is the customer's responsibility to pick up the package at the earliest. All packages are left at the front door and ground floor; in the case of apartment complexes, they can be dropped at the front gate or designated areas which are easy to identify (e.g., near mail delivery, a parking spot, or a leasing office). Please meet our delivery partner. You can specify your meeting or delivery point during ordering, such as “deliver near last parking spot 187, continue further from leasing office” or "leave my delivery near garage door".

How long does the driver wait to deliver the order?

If the driver is blocked by the front gate and cannot contact the customer, our drivers will only wait a maximum of 10 minutes. Drivers will keep trying to call you during those 10 minutes. If you are not able to meet or respond, your package will be sent back to the store and $4.99 will be charged as a no-show fee.

How do you handle out-of-stock items or substitutions?

In rare cases where items ordered are no longer in stock, we will try our best to substitute the same item with another brand. Our associates will connect with you regarding the details, and once approved, we will dispatch the delivery.

If I ordered an item that I no longer need, do you provide a refund or exchange?

Requests to remove an item must be made before the order is dispatched (Before second text). (Take your time to scroll through and use categories for grouped items, use the heart button to mark any item as favorite for quicker lookup)